Let's talk

ShelfWise Privacy Policy

Effective September 20, 2022

The purpose of this Privacy Policy is to disclose what information we collect, how the information that is provided to ShelfWise is used by our company, and how such information is both protected and made available on our website and mobile app. It also describes your choices regarding use, access and correction of your personal information. By using our websites and services you agree to this Privacy Policy and provide your consent to your personal data processing. If you do not agree with this Privacy Policy, please do not use our websites or services.

Please note that this Privacy Policy only addresses activities of ShelfWise and does not govern the collection and use of information by its customers, business partners, or other companies via ShelfWise platform. When ShelfWise is acting as a processor, use of information collected through our service shall be limited to the purpose of providing the service for which the Customer has engaged ShelfWise.

Information We Collect

ShelfWise collects information from individuals who use ShelfWise app and services. ShelfWise uses only the information it needs for the services provision and does not collect any excessive supplementary personal data.

From our customers we receive personal information necessary to create a system user and enable you to login into our app. This personal information includes the following: name, e-mail address, professional mailing address and phone number, employee ID. Our customers may also provide us with the applicable store ID and store address if needed for the provision of services. ShelfWise will not access, review, check, share, distribute, or reference any such personal information except as provided in the agreement with the customer, as may be required to provide the services or by the legal regulations.

When we collect personal information under the direction of our customers, we have no direct relationship with the individuals whose personal data we process. If you are a user of one of our customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer that you interact with directly.

When you use the contact forms on our website or subscribe to our newsletter, we may process your data such as: name, surname, e-mail address, telephone number, place of work, IP address.

When you use the services on mobile app, we collect your coarse and precise location, user ID, device ID, photos or videos you take within the application.

When you use the services on the website, we collect your coarse and precise location, user ID, device ID, photos or videos you take within the application, cookies, performance data, crash data usage data, or other diagnostic data.

Additionally, web panel collects the following data: performance data, crash data, usage data.

When you use our services, our application does not have access to your phone book, messages or photo gallery. Pictures that are needed for the performance of ShelfWise services are taken within the application.

How We Use Your Information

We use personal information in the normal course of our business to perform the services you and our customers request.

We use the information we collect from you to set a login and as a default e-mail for application updates and alerts.

We use your personal information to contact you personally through phone or e-mail regarding your application account or to respond to your request.

We may use the information we collect from you and our customers during the period of your/our customer’s subscription to periodically send you/our customer ShelfWise related e-mail communications that contain application hints/tips, corporate news and updates and/or invites to webinars/training sessions.

We use your name, e-mail address, phone number, physical address, coarse location, photos and videos that you upload, user and device ID for product personalization, application functionality and analytics.

We collect product interaction data for usage analytics; crash and performance data for diagnostics purposes.

We store your personal information in a secured location. This personal information is yours, not the property of ShelfWise. Our Support team may examine the lists of e-mails that we process for support and troubleshooting purposes. ShelfWise will never use or sell these your personal information to anyone; any attempt to access your personal information without authorization will be prosecuted.

We also use aggregate information to determine what is of interest to our users as a group, and thereby improve our services and website.

We may transfer personal information to companies that help us provide our information, products or services to you, such as agents, service providers, consultants. For instance, we may use e-mail service providers to send out e-mails, and a payment processing company to bill you for services. We only share the information we collect with the third parties for the purposes of providing that service. Transfers to subsequent third parties are covered by the service agreements with our customers. These companies are authorized to use your personal information only as necessary to provide these services to us.

These services may include:

  • Payment processing
  • Providing customer service
  • Performing service-related services
  • Sending marketing communications
  • Fulfilling subscription services
  • Conducting research and analysis
  • Providing cloud computing infrastructure
  • Facilitating our Service

Data Retention

We determine the personal data retention period on the basis of kinds of personal data processed and the potential risk of harm from unauthorized use of the personal data.

ShelfWise retains all records of your photos or videos you take within the application and reports you have completed (audits), and other miscellaneous account information for you. This has been done solely for the information and benefit of ShelfWise users. This data is not accessible to anyone and any company outside ShelfWise besides you, the user. We will retain your information for as long as your account is active, as needed to provide you services or as needed for the records keeping or other purposes stated in this Privacy Policy. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at hello@shelfwise.ai. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We will retain personal data we process on behalf of our customers for as long as needed to provide services to our customer. ShelfWise will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We will retain information derived from cookies or other tracking technologies for a reasonable period of time starting from the date such information was created.

Cookies and Tracking Technologies

Cookies (or similar technologies) are used by ShelfWise and our partners, affiliates, analytics or service providers, including Google Analytics, Sentry and NewRelic.

Cookies are small files produced by websites you visit which store information on the device you are using as you navigate the web pages.

These technologies are used for analyzing trends, administering the website, tracking user activity, and gathering demographic information. We may receive reports based on the use of these technologies by our partners on an individual as well as aggregated basis. We also use cookies to monitor the performance and uptime of our web properties.

Our mobile app does not use the cookies explicitly. However, the app may use third party code and libraries that use cookies to collect information and improve their services.

Our website uses session cookies. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

We also use performance cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Controlling Cookies

Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.

To opt out of cookies on ShelfWise website, please follow the below instructions:

  • If you are a first-time visitor from an EU member state, you will be prompted with the option to accept or decline cookies. Your choice will be remembered for 30 days. After 30 days, you will be prompted again.
  • If you are not a first-time visitor or if you previously accepted cookies and you wish to change your selection, you must delete your browser’s cookies. For more information on deleting your browser’s cookies, go to https://www.aboutcookies.org/how-to-delete-cookies. After you have deleted your browser’s cookies, if you enter a ShelfWise website again, you will be prompted to accept or reject cookies.

Log Files

Whenever you use our service or in a case of an error in the app we collect data and information on your phone called log data. This log data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use of the service, and other statistics. We may combine this automatically collected data to other information we collect about you to help us resolve issues with the services, complete diagnostic purposes or optimize services functioning.

Important Note for European and UK Visitors

We process personal information for the purpose of providing the service for which the customer has engaged ShelfWise, to comply with our internal policies and legal requirements regarding records keeping, to comply with any contractual obligations connected to the services provision, to develop and improve our websites, handle your requests, to comply with our legal obligations and satisfy our legitimate interest in prevention of fraud, misuse of services, money laundering, enhancement and growth of our business, to ensure physical security, IT and network security, to comply with judicial proceedings, court orders and other official rulings.

The lawful basis for collecting and processing your personal information will depend on the type of personal information collected and purposes of its processing. Depending on the circumstances, ShelfWise may rely on the following lawful basis of your personal data processing:

  1. you have given your consent to the processing;
  2. processing is necessary for the performance of a contract with you or for your benefit;
  3. processing is necessary to comply with ShelfWise’s legal obligations;
  4. processing is necessary to protect your vital interests or vital interests of another natural person;
  5. processing is necessary for ensuring ShelfWise’s legitimate interests, and there is no undue risk to your interests, fundamental rights and freedoms;
  6. processing is required or available under the applicable data protection legislation. ShelfWise may process the personal information you provided: in the European Economic Area, in the United States or any other country outside the European Economic Area, where ShelfWise operates, for use for any of the purposes described in this Privacy Policy.

ShelfWise’s representative in the UK is Designlogic Limited, The Square, Basing View, Basingstoke, Hampshire, RG21 4EB UK.

You may reach Data Protection Officer at dpo@form.com.

Your Rights Regarding Your Personal Information

Upon request, if applicable, ShelfWise will provide you with information about whether we hold any of your personal information.
You have the following rights regarding your personal information:

  1. Right to access: you may address ShelfWise with a request to access your information processed by ShelfWise at any time;
  2. Right to correct (rectify) your personal information: you may update your personal data within your account whenever needed on your own or e-mail our customer support for any assistance needed;
  3. Right to withdraw consent at any time: you may withdraw your consent to your personal data processing at any time without being required to provide reasons for your decision. To withdraw your consent to the data processing, please contact ShelfWise support team;
  4. Right to request deletion (erasure) of your personal data: right to erasure or “right to be forgotten” may be fulfilled by asking for your personal data ShelfWise holds to be deleted in certain circumstances. This includes, for example, situations when the data our company holds on you is no longer needed or when your data has been used unlawfully;
  5. Right to data portability (transfer your data): this right allows you to receive your personal data from the company and store it for your personal use or reuse it for purposes across various services;
  6. Right to restrict the processing of personal information concerning you or personal data being processed: upon providing a particular reason, you can limit ShelfWise’s use of your personal information. This is an alternative to request on erasure of your personal data;
  7. Right to object: you have a right to object to the processing of your personal data by ShelfWise at any time. This will allow you to stop or prevent ShelfWise from processing your personal data. You may object to your personal data processing in relation to all of the personal data ShelfWise holds about you or only to certain information. Objection to processing may also relate to a particular purpose ShelfWise is processing the data for. This right also includes a right to object to ShelfWise processing of your personal information for direct marketing purposes.

You can fulfill the above-mentioned and other rights you have regarding your personal information by making the change on our member information page or by e-mailing our Customer Support at hello@shelfwise.ai or by contacting us at postal mail at the contact information listed below.

We will respond to your request within a reasonable timeframe.

You also have a right not to be subject to automated decision-making, including profiling, which produces legal effects or significantly affects you. ShelfWise does not have automated decision-making on its websites at the moment.

Where we process your personal data based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

ShelfWise acknowledges that you have the right to access your personal information. However, in situations where ShelfWise processes customer data (acts as processor), it has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data, or exercise the other legal rights, should direct his/her query to ShelfWise’s Customer (the data controller). If requested to remove data, we will respond within a reasonable timeframe.

The individual has a right, under certain conditions, to invoke binding arbitration or lodge a complaint with a supervisory authority.

Cross-Border Data Transfers

Transfer of personal data collected from Individuals

When processing personal information transferred from the European Union, Switzerland and United Kingdom to the third countries, we rely on the European Commission’s adequacy decisions about certain countries, use Standard Contractual Clauses approved by the European Commission, implement other means for ensuring adequate safeguards, or obtain your consent.

You can receive more detailed information regarding the protection given to your personal data when it is transferred outside the European Economic Area and UK (including a sample copy of suitable safeguards or information regarding where they have been made available) by contacting us.

By using our website and providing us with your personal data, you consent to your personal data transfer to the United States and other countries outside of your jurisdiction in which we operate.

In the event that you do not consent to ShelfWise processing your personal information, ShelfWise may not be able to deliver the contracted services to you.

Transfer of personal data collected from Customers

When our customers’ personal data is transferred from the EEA, the United Kingdom, or Switzerland to the third countries, ShelfWise relies on Standard Contractual Clauses and adequacy decisions about certain countries, as applicable.

How We Protect Your Information

Any information collected and processed by ShelfWise is treated with the utmost confidentiality. ShelfWise will not share, sell, rent out or otherwise willfully disclose any personal information gathered from customers. We will make no public release of any personal information that is collected through our proprietary tool.

All company-specific information gathered through ShelfWise tools will be the property of the customer.

The security of your personal information is of great importance to ShelfWise. We use various kinds of technical, physical, electronic, and administrative security mechanisms that are designed to protect your and our Customer’s data from loss, damage, deletion, misuse, unauthorized access, disclosure or alteration. We have implemented pseudonymisation, data encryption and we have introduced access control, which helps us minimize the effects of possible data security breaches.

When you register with us or log in to our website, you can use a secure connection, ensuring that no one can steal your username and password, and use that to access any other information about you.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can e-mail us at hello@shelfwise.ai.

Children’s Information

ShelfWise does not target its website to children, and we will never knowingly collect personal information from children. If you have information that your children or any children under your care have provided us with information without your consent, please contact us at hello@shelfwise.ai. If we become aware that a subscriber is under the age of 16 and has registered, we will remove their personal information from our files.

By using ShelfWise, you represent and warrant that you are not under 16 years of age.

Dispute Resolution Process

In the event that you feel ShelfWise Privacy Policy has been violated, would like to report a vulnerability, or has a security concern regarding ShelfWise services, you may submit a request to the ShelfWise Customer Support team by e-mail at hello@shelfwise.ai.

ShelfWise will review the submitted request. ShelfWise will then respond to you, acknowledging receipt of the request, and outline the next steps in the process.

To help ShelfWise more effectively respond to your requests, please provide us with any supporting material that would be useful in the investigation:

  • A detailed description of the complaint, incident, or vulnerability
  • Date and time of the occurrence
  • Individuals involved in the occurrence
  • Tool output
  • Any other pertinent information

The information customers share with ShelfWise as part of this process is kept confidential within ShelfWise and will not be shared with third parties without the customer’s permission.

If the case has been confirmed, ShelfWise will work to investigate and validate the reported incident or vulnerability. If additional information is required in order to validate or reproduce the issue, ShelfWise will work with the Customer to obtain it.

In the event that violations of ShelfWise Privacy Policy are discovered, ShelfWise will immediately seek a solution to the violating actions.

Upon completion of the investigation, information on the resolution will be delivered to the customer.

Anti-SPAM Policy

The information we collect is never sold, rented out, leased, traded, swapped, marketed, exchanged, bartered, distributed, or disclosed in any way. ShelfWise and its users agree to never initiate any SPAM e-mailing.

Third Party Websites

Our website may include links to other websites whose privacy practices may differ from those of ShelfWise. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Third Party Advertisers

We may partner with a third party to either display advertising on our website or to manage our advertising on other websites. Our third-party partner may use technologies such as cookies to gather information about your activities on this website and other websites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Social Media Widgets

Our website includes social media features, such as the Facebook Like button, the Facebook Social widget, the Twitter Latest Tweets widget, the Twitter Tweet button, the LinkedIn Share button, Pinterest button, Slack button, Linked in button, Messenger button. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Legal Disclosure

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, detect, prevent or investigate fraud, security or technical issues, enforce Terms of Use, including investigation of potential violations, or respond to requests by public authorities, including to meet national security or law enforcement requirements and/or to comply with a judicial proceeding, court order, or legal process served on our website.

If ShelfWise is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via e-mail and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective.
We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions or comments about our Privacy Policy, please contact us at hello@shelfwise.ai

You can also send your request by mail:

ShelfWise Sp. z o.o.
ul. Berka Joselewicza 21C
31-031 Kraków